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Terms and Conditions

TERMS AND CONDITIONS OF THIS SITE

The information contained in this site is owned by Stroganov Hotel. Its download, reproduction or forwarding, in part or whole for commercial purposes is strictly prohibited.

Users of this site may not use any software or application that interferes with normal functioning. You may not use any application, automatic mechanism or manual process to monitor or copy its pages, without the prior consent and authorization of Stroganov Hotel.

There are usernames and passwords to access certain restricted content. The content of the restricted areas are confidential to Stroganov Hotel, the user may not make use of them for profitable or business purposes.

The contents of this site may be inaccurate or outdated at some point. Stroganov Hotel may introduce without any notice changes or corrections to the published information.


PRIVACY POLICY

Stroganov Hotel is committed to providing excellent service to all clients and site visitors as well as aspects related to your privacy.

PERSONAL INFORMATION

Personal information data is requested so that you can access Stroganov Hotel, and the booking process. Note that all your personal information will be used only for making the reservation. Your contacts will be saved in our database also for the purpose of sending information regarding promotions through our Newsletter. Your data will not be transmitted to third parties, but only for exclusive internal use of Stroganov Hotel. If you are already a client registered on our site, you can change your personal data whenever you wish, simply enter your User (Username) and Login password (Password).

EMAIL

If you subscribe to our site Newsletter, you will receive email information about our promotions and news. If you wish not to receive Newsletters, you may remove your address from our mailing list by clicking on the link at the bottom of each newsletter. If you are a registered customer you can change your personal data at any time by entering your User Id and Password.

SAFETY

To ensure the security of your data and the maximum confidentiality, we treat the information provided in an absolutely confidential manner, in accordance with our policies and internal security and confidentiality procedures.

RESERVATION POLICY

Cancellations and reservation changes are free of charge up to 14:00 (GMT) on the day before the arrival date. If you cancel after, or in case of no-show, the 1st night without extras will be charged.

Reservations made for peak season dates will be subject to different cancellation and change policies. The 1st night without extras will be charged as deposit at the time of booking and not refundable at any circumstances in case of cancellation.

The credit card details must be provided as guarantee of the booking. The hotel reserves the right to pre-authorize credit cards before arrival. And to cancel reservations with fraudulent credit card without notice.

Stroganov Hotel reserves the right to charge on your credit card the amount equivalent to expenses caused by misuse or damage to the room and common areas of the hotel.

Breakfast and taxes are included in your reservation.

 

CHECK-IN AND CHECK-OUT

The Check-in at Stroganov Hotel is from 14:00 (GMT). The reserved room will be held until 9:00 pm (GMT) of the day following the date of arrival. In case of no-show, the 1st night will be charged and the rest of the nights canceled.

The Check-Out must be before 12:00 (GMT) of the last day.

In case of discrepancy between the website different translations of terms and conditions, the Portuguese text prevails.

 

 

© 2017 STROGANOV HOTEL. ALL RIGHTS RESERVED